Frequently Asked Questions Everything guests need
Everything guests need
before they commit.
Find the practical information you need before reserving your stay in Abdoun, from booking and payment to arrival and exploring Amman.
Book with clarityThree things direct guests need first
Live availabilityDates and booking details in one place
Message supportWhatsApp replies within 6–24 hours
Clear policiesStay terms shown clearly before payment
Stay with clarityHouse rules, safety
House rules, safety
and cancellation.
Please review these details before booking so expectations are clear for both guests and the host.
01
House rules
Checkout before 12:00 PM
6 guests maximum
No smoking
No pets
No parties or unauthorized events
Disruptive gatherings are strictly prohibited.
02
Safety & property
Security cameras
“Security cameras in shared areas outside the apartment for your security.”
Carbon monoxide alarm installed
Smoke alarm installed
03
Guest ground rules
Please leave the property reasonably tidy and avoid excessive mess beyond normal use.
Report any damage beyond normal wear and tear to the host immediately. Guests are responsible for damage they cause.
Respect occupancy limits, check-in and checkout times, quiet hours, and the no-smoking and no-pets rules.
Please respond promptly to host messages, especially close to check-in, during your stay, and before checkout.
Disruptive gatherings and unauthorized parties or events are strictly prohibited.
Illegal activity is strictly prohibited. The apartment is intended for families and business-friendly guests.
Any violation of the established ground rules will result in the immediate forfeiture of your booking without a refund
Cancellation
24-hour cancellation period
More than 60 days before arrival
30 to 60 days before arrival
Less than 30 days before arrival
Cancellation policy
Please review the applicable cancellation terms before confirming your reservation.
All reservations have a 24-hour cancellation period from the time and date of booking. Kindly send an email with your request before the 24 hours expire and we will cancel the reservation for a full refund.
Reservations cancelled more than 60 days before the date of arrival are eligible for a full refund. Please send us an email with your cancellation request.
Reservations cancelled 30 to 60 days before the date of arrival are eligible for a partial refund of 50%. Please send us an email with your cancellation request.
Reservations cancelled less than 30 days prior to the date of arrival are non-refundable.
The property is best suited to families and business-friendly guests who value a quiet, respectful stay.
Security deposit
Refundable deposit hold
A refundable $400 authorization hold will be placed on the guest’s payment method for potential damage. This is a hold only, not a charge, and it is not added to the amount processed for the stay. If damage occurs, applicable amounts may be captured from the hold. Damages over $400 may be billed based on the actual invoiced cost to replace or repair the item.
Any broken or damaged appliances
Missing or damaged linens or household textiles
Damaged electronics, TVs or decorations
Broken windows or damaged drywall
Damaged upholstery, furniture or beds / mattress
Missing furniture or appliances (charged at replacement cost)
We want to ensure all our guests are satisfied with our home, so we ask guests to immediately notify us if any accidental damage occurs. This helps us rectify the issue and allows for continued enjoyment of the home.
Booking & payment
Before you reserve
Choose your dates and guest count. If the stay is available, the connected booking provider will continue to secure checkout.
Reservations are paid in full through the connected secure checkout. A separate refundable $400 authorization hold is placed on the payment method for potential damages. The hold is not added to the amount charged for the stay.
Available secure payment methods are shown inside the connected checkout before you enter payment details.
Your stay
Apartment questions
The apartment is located in Abdoun’s upscale, affluent residential and diplomatic district in West Amman.
The apartment accommodates a maximum of 6 guests.
The space is a 3-bed, 2.5-bath home with a primary suite.
The home is 2,000 square feet, or 190 square metres.
The apartment is on the 1st floor with optional elevator access.
Yes. Private parking for 1 car is included, with plenty of street parking nearby.
Yes. The apartment has a large open balcony facing the street.
Check-in is after 3:00 PM and checkout is before 12:00 PM.
No. Smoking and pets are not permitted at the property.
Policies
Rules & changes
All reservations have a 24-hour cancellation period from booking time. More than 60 days before arrival are eligible for a full refund, 30 to 60 days before arrival are eligible for a 50% refund, and reservations cancelled less than 30 days before arrival are non-refundable. Cancellation requests must be sent by email.
No. Disruptive gatherings and unauthorized parties or events are strictly prohibited.
Any violation of the established ground rules will result in the immediate forfeiture of your booking without a refund.
The property is intended for families and business-friendly guests who value a quiet, respectful stay. A refundable $400 authorization hold is placed on the payment method for potential damages and is not added to the stay charge. Illegal activity is strictly prohibited.
Amman & support
While you're here
Abdoun is an upscale, affluent residential and diplomatic district in West Amman, with cafés, dining, shopping and convenient access to the wider city.
Yes. Use the Abdoun Guide for a starting point, or send us a WhatsApp message. We respond within 6–24 hours.
We respond to guest messages within 6–24 hours.